Reprogramming Today’s Transmission Control Modules

Alignment Specs – Gen VI Mustang

Reprogramming Today’s Transmission Control Modules

Alignment Specs – Gen VI Mustang

Service Advisors: Customer Satisfaction Starts With Communication

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and via text helps set the appointment, confirm the service request, complete the payment, and confirm any follow-up service requirements.

Speakers Doug Kaufman, Editor, ShopOwner

Brake & Front End serves repair shops conducting a high volume of undercar repairs by providing application-specific technical information and solutions to address emerging trends in the undercar repair segment. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Brake & Front End and the Brake & Front End eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!

Brake & Front End serves repair shops conducting a high volume of undercar repairs by providing application-specific technical information and solutions to address emerging trends in the undercar repair segment. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Brake & Front End and the Brake & Front End eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!

ByBrake and Front End Staff on Jun 16, 2022

One bad hose can cause an engine malfunction. This video is sponsored by Continental.

Don’t settle for “almost” - it matters where the engine is manufactured or remanufactured. Sponsored by ACDelco.

GM transmissions and transfer cases are unique to each individual vehicle. This video is sponsored by ACDelco.

Don’t settle for “almost” - it matters where the engine is manufactured or remanufactured. Sponsored by ACDelco.

Click here to view past issues.

Engine management components are notoriously complex. This video is sponsored by The Group Training Academy.

When your customers pull into your shop with an engine issue, they really only want to know two things: can you solve their problem and can you do it right the first time?

When your engine management parts supplier is a global, trusted Original Equipment – or OE – partner, you can confidently answer yes.

The components in a gasoline powertrain include spark plugs and ignition coils, of course, but also include fuel pumps and injectors, electronic throttle bodies and a wide assortment of sensors, including manifold pressure and Mass Air Flow sensors, knock sensors, cam and crankshaft position sensors, oxygen sensors and pressure and temperature sensors.

Engine management components are notoriously complex and the systems in which they exist must be maintained for proper operation. It’s a complex dance that all these components need to perform in order for a car to reach its peak efficiency – in fact, components that are out of spec can prevent your customer’s vehicle from starting in the first place.

Bosch is an established global leader with Original Equipment Manufacturer – or OEM – trusted parts for the most recognized and respected domestic, European and Asian vehicle manufacturers. This commitment to meeting the OE requirements isn’t easy but the effort is worth it because QUALITY is worth it. By delivering aftermarket parts that meet the form, fit and function of the original parts, Bosch helps get the job done the right way, the first time.

And time is money. Your technicians shouldn’t have to wait for a part that MIGHT fix the vehicle, nor should your bays be tied up by unnecessary comebacks. Sub-par parts can lead to unsatisfactory repairs and unsatisfied customers.

Your customers may look under their hood and be overwhelmed by the wires, plugs, sensors and components staring back at them – they come to you for explanations and answers to why their vehicles aren’t starting or running correctly.

No matter what vehicle they drive, the answer to their questions will likely be Bosch.

This video is sponsored by The Grouo Training Academy.

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